by Kendall Howard
on Monday, March 30, 2015 8:15:00 AM
We are all often asked, “Why?” Why do I have to eat my
vegetables? Why do I have to clean my room? Why? Why? Why? We’ve all asked
these questions (some of us even ask them to this day) and like our parents
before us we know that, “why” is part of our quest for human knowledge and understanding. As
a child, the answer I received from my parents never worked for me. “Because I
said so” as they would tell me didn’t seem like a suitable response because I
was still left wondering “why?” every time they said it. It’s as if they were
hiding something or there was some secret they weren’t telling me. As I grew
up, I swore I would never use the phrase “because I said so” in front of my
children. But later in life I realized
the meaning behind those four words and eventually in my 20s I understood the
Because we can!
What a great and simple answer! After years of wondering, I
finally realized all things are done and can be done “because we can” and that
made life simpler. I began to understand that if you apply this response to all
the “why” questions in life, you realize that it is a choice. It’s not mandated
or something you have to do, but instead something you choose to do.
For instance, why does Kendall Howard solely manufacture in
America? Because we can! We choose American manufacturing to ensure you don’t
have to deal with long lead times, harbor strikes, quality inconsistencies, and
warranty issues. As a company that is driven to work for you and your needs, we
choose to make sure you get exactly what you need, when you need it.
Why does Kendall Howard ship same day? Another great “why”
question! Because we can! What good is manufacturing in the U.S. if there is a
three to four week lead time? (It might as well come from China if it takes
that long!) Instead Kendall Howard ships same day for most standard items, and
for any products that are built to order, the lead time is only one to five
days. Now that’s more like it. Why do we maintain short lead times? Not only
because it benefits you, but because we can.
When a LAN Station or Training Table is ordered, why is
everything grouped into one part number? Because we can make ordering simpler
and we chose to make ordering simpler! Instead of having you trying to
determine what leg kit, bracket, and types of hardware you need to assemble
your furniture, we chose to simply have you select the size and color and leave
the rest to us! It's that simple so why not, right?
What is Kendall Howard’s required minimum order? There isn’t
one. Why? Because we can work without a minimum and we choose to do so! Every
order you place is important to you and therefore it’s important to us. We
choose not to mandate specific ordering requirements because we know your needs
vary from day to day and even location to location, so why set a minimum? (That
one pretty much answers itself.) Whether you need just a couple Spacer Blanks or 300 Wall Mount Racks, we choose to let you decide the
amount you need…because, you guessed it, we can.
By now, hopefully you’ve recognized a pattern and understand
why we run our business the way we do. We’re not just selling a product, we’re
selling a solution! That’s how we operate and believe it or not, we’re not the
first ones to do it this way. This practice has been around for years and
Kendall Howard has chosen to maintain this strategy. Why do we do this? Not
only because we can, but because it’s what you want! We’ve listened to your
requests and adapted our philosophy to suit your needs! When you work with
Kendall Howard, you’re in the driver’s seat because we can, and most
importantly we will, exceed your expectations to deliver the absolute best
product, with the best service, at the best price.