products! Best quality! Best service! You’ve heard Kendall Howard say that since
the beginning, but that’s because it’s true! Our entire philosophy is geared
toward providing the absolute best quality products and best customer service
every single day. We’ve continued to do that and improve our methods since our
foundation more than a decade ago. How do we do this?
when Kendall Howard says, “We do it here,” we mean it. And not just “here” as
in the United States (or even Minnesota for that fact) – we mean here as in our
large manufacturing facility in Chisago City, MN. Whether you’re in need of outstanding
products, customer service, product information, or product development, we are
here for you! And we all work under one shared roof so no matter your request, you’ll
receive first-rate, friendly service which is backed by a large team of helpful
and dedicated employees.
you’re able to visit us (or we’ve finished an audio/visual tour of our facility
to give you the complete Kendall Howard experience), allow me to take you on a
journey through our daily lives! Learn how we turn raw materials into finished
goods within a manner of days, and sometimes just hours. Stop by each of our
departments to watch as a new idea transforms from a CAD drawing into a
real-life product. There’s no time to waste! “Walk” in our front doors, lace up
your shoes, secure your safety glasses, and let us show you how we truly do
as you step foot on the production floor, be warned, you’ll hear a pounding
bang, bang, bang! That’s our first stop! What you hear is one of our turrets hard
at work cutting out parts for any one of our hundreds of products. The
turret department’s specialty is cutting any part that has a lot of venting
patterns or forms, such as lances for cable management, hinges, and more! Working
in conjunction with the turret department is our cutting edge (haha, literally)
fiber optic lasers. These lasers are a “cut above the rest” especially
when it comes to cutting out unique patterns and curved edges out of sheet
steel. Either way, our quality fleet of turrets and lasers are so accurate
that they hold a tolerance within one human hair thick! The investment
into these machines is just one of the ways that help keep our product costs
down. Not only can we run the fiber optic lasers with the lights out
(meaning they can run 24/7), but we also are able to program parts on almost
every inch of a sheet of steel, leaving very little waste!
parts are cut out and removed from the sheet, it’s time to form those parts
using one of our brake press machines. Our measurements are extremely accurate
(down to the thousandth of an inch) to ensure consistency. But we don’t just
count on our tools to do the perfecting and quality checks. We do that as well!
Every time a new part is ran, it is triple checked by multiple employees to
ensure accuracy and precision.
your parts are formed, you probably have several pieces lying in front of you.
Perhaps it’s two rectangular pieces, with four large openings and an abstract
cut out in the middle. (Good guess – I’m talking about our Modular Wall Mount Rack!) To complete this one-of-a-kind product, we simply need to
attach an edge to each piece, and we have just the right people for that task!
One or more members of our talented assembly team will rivet the necessary
parts together and complete your product. But that’s not all they do! They will
also package your product with the appropriate dunnage, foam corners or
cardboard inserts to help ensure your product makes it safely to your door! There’s
no jamming products into a random box pulled off the shelf. Instead we’ve
carefully crafted the packaging for each product to create just the right fit.
Come on. Would we really risk scratching our beautiful new product that we just
made for you?! We would never even think of it!
do think about and focus our time on is getting products to you as quickly and
efficiently as possible. Maintaining low lead times is of utmost importance to
us, and yet another reason why it benefits to do everything here in one
location! We are able to control the manufacturing of our products and the
status of our inventory. You’ll notice a lot of our inventory is kept right
here in our warehouse. We manufacture to stock and have dedicated a
huge portion of warehouse for stocking product. With our vast amount of storage space we have
numerous products ready to ship out the door!
of getting your product out the door, we’ve reached that part of the tour! It’s
time to get your finished and properly packaged product from our shipping dock
to your location! Whether you’re shipping small package or LTL freight, we
strive to have our products ship same day! (We understand that you might need a
coffee break now, but hang on! The tour and our job is far from over!)
your package is shipped and on its way, we know you might want an ETA for your
product. Well you’ve come to the right place! In fact, you haven’t even left
because, that’s right, we do that here too! Our elite sales and customer
service team members will provide you with anything you need from quotes to
product specifications to tracking information and much more! Go ahead and call!
We’ll pick up anytime! (At least between the hours of 7:00 a.m. and 5:30 p.m.
CST. We do allow our sales and customer service representatives the chance to
go home and sleep and think about more ways to provide the absolute best
service for you.) And when you do call, you won’t get an automated voice or
touch dial prompt system, but rather a friendly and helpful employee who is
eager to assist you! You may also connect with us by emailing firstname.lastname@example.org or click that blue Live Chat
button you see on the right! No matter which method you choose, you’ll get a
live person every time! (If you want to see who you’re chatting with, check out
our About Us page and see a few members of the Kendall Howard team!)
chatting online or on the phone with us, you might realize you need more than
just the best products and the best service. Maybe now you need help reselling or
promoting your product! No need to get out of your chair or do a Google search
to find someone, because you already have! We are here to help you with that
too! Our sales team will join with our marketing department to create the
promotional item(s) just right for you. We can help you design banners, email
blasts, ad campaigns, and much more in both digital and print formats. Just let
us know what you need – we’re ready for the task!
may be thinking, “Wow! They really do all of that?” The answer, of course, is
yes! And while we’re nearly done, there’s still a very important stop left on
our tour. We can’t forget about our expert engineering and development team.
Without them, we would not have had the opportunity to provide you with the
best quality products for more than 10 years. Our engineers are the ones who
design, test, and make sure every product works the way it needs to and meets
any specific requirements you may have. They strive to ensure they cover every
angle and meet every objective. That goes for the entire Kendall Howard team!
We work hard day in and day out to ultimately do what we said at the beginning
– give you the best products, the best quality, and the best service! Our
success is dependent on every department and every single person’s effort.
There really is no “I” in team when it comes to us – there’s not even an “I” in
Kendall Howard! What does that tell you? We are a group that works as one, in
one building to give you everything you need.
Well it’s time to
wrap up! We’re back at the reception desk so you can return your safety
glasses, and think about everything you just learned on our tour. We hope that
not only do you contact us soon to find out how our resources can
benefit you, but that you stop by for an in person tour so you yourself can see
just how we all work together, here, under one roof.