Kendallhoward.com is committed to protecting your privacy. That's because we
base our business on the trust you place in us. The information we collect
is gathered to ensure secure ordering and to provide a more personalized
shopping experience. You can help us ensure your privacy by not sharing your
E-Account user name or password with anyone. See below for detailed
information about how we protect your personal information. If you have any
concerns, comments or complaints, be sure to let us know.
How much information must you share?
The amount of information we collect depends on you. We collect information
needed for secure ordering and customizing your experience. In the case of
our online employment application, we gather more detailed personal
information. See below to find out what information is required for what
task.
Browse online IP address - We use IP addresses to measure our site traffic and to help
provide a relevant shopping experience. Your IP address is not linked to
your customer information.
Referral site - If you come to our site via a link, the location of the
referral is captured. This is used to help us know where our users come
from.
Browser type - This information is captured to help us optimize our site to
match the latest technology used by our customers.
Movements through our site - We keep track of pages you visit to help us
provide a more personalized and relevant shopping experience.
E-Account creation
User name, password, e-mail address, secret question and answer to a secret
question.
Purchase product online from Kendallhoward.com
Name, address and payment information, although credit card and PO numbers
may be phoned in as an alternative.
E-mail a link to product information to a friend/colleague "Send to
Associate"
E-mail address of your friend/colleague and your e-mail address.
Receive a catalog
Name, address and phone number.
Application for employment
First name, last name, address, home phone, city, state, country, zip,
social security number, whether or not you have the legal right to work in
the U.S., any criminal convictions, date available to start, current
employment status, whether or not you have any computer skills/training as
well as your certification that the information contained in the application
is true and correct and that you have authorized the affidavit contained in
the application.
Electronic proxy voting and receiving shareholder information electronically
If you choose to cast your proxy vote electronically and/or receive
shareholder information electronically, we will collect your Kendall Howard
Account Number (or your brokerage account number if you are a beneficial
shareholder), e-mail address, and PIN. Of course, when you cast your vote
electronically, we will collect that information as well.
Contest entries, surveys and other registrations
Name, e-mail and phone number, but varies by promotion or purpose. See
special note on contests below.
Is your information used for any other purpose?
We require only the personal information that is needed for safely
processing your online order and for contacting you about your transactions.
It is used exclusively for that purpose. If you become a Kendall Howard
customer, you may receive mailings from your account information and your
account information may be analyzed as part of our standard business
practices. If you would prefer not to receive catalogs, please click here.
Also, as a Kendall Howard customer, you may choose to take advantage our
extranet program. Any information provided to us through your extranet may
be analyzed and acted upon as part of our standard business practices.
Will your information be given to any other party?
Your personal information is not shared with any other party.
Do you purchase information about your customers from other companies?
Yes, we occasionally purchase third party information about companies that
are our customers. We do not purchase any personal customer information. The
company information we purchase includes size of company, number of
employees and annual sales. This is used for customizing the user experience
online and for supplementing our internal sales information.
What about e-mail?
When you purchase online from Kendall Howard, we will contact you by e-mail
to confirm your order and to update you on the status of your order. If you
entered a contest at KendallHoward.com, you may receive a follow-up e-mail.
This is the only e-mail you will receive from such entries.
Customer satisfaction:
Kendall Howard is committed to providing all customers with a world-class
experience. In order to measure how well we are doing and to better
understand how we can continually improve our product offerings and our
ability to meet your unique requirements, from time-to-time we may contact
you by phone or e-mail and solicit your participation in research. Your
participation is voluntary and you may request to remove yourself from
future efforts of this kind.
NOTE:
Your account manager may occasionally send you promotional or product
information. In addition, Kendall Howard may, on occasion, send you updates
on important information about our company and services. If you do not wish
to receive such e-mails, simply let your account manager know.
How do we protect your information?
We employ powerful 128-bit encryption technology and Secure Socket Layers
(SSL) in all areas where your personal identity is required. For your
protection, kendallhoward.com is certified by VeriSign. This is your
assurance that our site is authentic and that we're employing SSL security.
You can check this security protection setting within your browser. To view
our VeriSign certificate, click on the image of the closed lock or the solid
key at the bottom of your browser. Our site security information will
appear. For more information, contact your browser's publisher. Your account
information and order history are kept behind our firewall on separate
servers. All transaction information is processed under encrypted channels,
although you always have the option to choose unencrypted processing. To be
sure you have the most protection available, be sure to download the latest
version of today's most popular browsers, Microsoft Internet Explorer and
Netscape Communicator. In addition, access to your personal information is
restricted within our company to provide maximum security.
Who can see your account information?
Only authorized programming personnel at Kendall Howard are permitted to see
your password. Your account manager is not permitted to see your password.
Nor are any other personnel. If you forget your password, you can receive a
reminder via e-mail or you can create a new one. Only authorized sales,
customer service and accounting personnel are permitted access to your
account information. Employees who violate our privacy pledge will be
subject to our normal disciplinary process. Whenever we hire other
organizations to provide support services, we will require them to conform
to our privacy pledge and to allow us to audit them for compliance.
What if you change how you use my information?
If we change how we use your personal information, we will notify you by
prominently posting notice of the change to this site.
How do you create a user profile?
If you've already conducted business with Kendall Howard in the past and
would like to begin purchasing online, you'll need to create an E-Account.
Creating an E-Account requires you to designate a user name and password.
User names and passwords must consist of at least one non-white-space
character and be at least four characters in length. Single spaces are
allowed in passwords. Leading and trailing spaces, and adjacent spaces, are
not allowed. After your E-Account is created, please contact your account
manager to link your E-Account to your customer account.
What about cookies?
We use cookies as a way to give you better service. They personalize your
shopping experience and they help identify you. You will need to set your
browser to accept cookies if you wish to add items to a shopping cart.
Information collected or stored via cookies includes purchases; log in data,
and pricing level. This information is kept in a secured area within Kendall
Howard.
How do you give us feedback?
Simply click here to send us feedback via e-mail. Please note that feedback
given in this manner becomes property of Kendall Howard and may be used for
promotional purposes. If you prefer not to have your comments used in this
manner, simply use your own e-mail to send a message to
info@kendallhoward.com. Or you can indicate your preference at the top of
your message.
How do you correct inaccurate information?
You can update your basic account information at any time. To correct any
other account information, please contact your account manager. We will
attempt to keep customer information complete, up to date, and accurate. We
will tell our customers how and where to conveniently access their account
information (except when we are prohibited to do so by law) and how to
notify us about errors which we will promptly correct.
A special note about promotions:
If you elect to enter any contests or other promotions related to
KendallHoward.com please note that, by entering, you are giving your
permission to use your information for promotional purposes.
